Abner Mason has spent decades working to reduce barriers to care faced by underserved people, who often experience harm and misunderstanding in their healthcare encounters.  He joins us to talk about how to build trust in healthcare. It means slowing down to really understand and meet each person’s unique needs. That’s the work Abner leads as Founder and CEO of SameSky Health.

We discuss :

• That our work is not to judge other people’s choices, it’s to expand the opportunity set they see in front of themselves

• How health plans are learning to have patience

• Advice for entrepreneurs: don’t be too enamored of your own ideas

• Using our voices to oppose hate

• What’s at stake with Medicaid redeterminations 

Abner reminds us that people are not quality measures:

“We focus on understanding people's priorities first, which helps us develop and maintain their trust. One of the things we've learned is that people are not quality measures; we need to prioritize them first. By figuring out what's important in their lives, we can truly make them feel heard and understood.”